ABIDJAN. MÖVENPICK HOTEL
Il y a même dans la salle de bain pour les malades un siège pour s’asseoir ! Merci !
Entre cet appel et l’arrivée de la moitié de la commande 1h passe.
dépité est un faible mot pour exprimer ce qu’on ressent.
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Bon point : le chambre entière sans aucune exception, elle est parfaite de bout en bout
Mauvais point : Le room service, le service globalement, les installations téléphoniques, le manque de professionnalisme
Note : 2,5/5
Mövenpick Hotel is one of the latest hotels to open on the banks of the Ebrié Lagoon.
Located on Gourgas Street in Plateau, the establishment is magnificent. The decoration, the layout of the spaces… they really worked.
It’s without much surprise that I was bluffed by the room which is just magnificent with its tinted walls, its magnificent bed, its immense bathroom and all these cupboards. A big hit!
There is even a seat in the bathroom for the sick! Thank you!
Between the chest, the tray with two bottles of water, coffee, tea, the small fridge, the hair dryer, the loincloth bags, the bathroom accessories, those who took care of these little touches to seduce the client did a great job. And all those wardrobes!
The bed is comfortable! Top of the range bedding! You fall asleep in a second and we love it.
The cleanliness is also there everywhere and frankly hats off to them.
The room service, which could be described as inaccessible, brings down all this joy in one fell swoop.
Unreachable, with the reception not taking care of the contact and asking to insist, a long ordeal of 3 hours starts. They had said 15 minutes.
If you don’t go crazy trying to reach all the numbers in vain, you use your intelligence and go through the restaurant. There by chance they can pass the commission to the room service. They will try to call you to get some absurd details (how many scoops of ice cream do you want? The menu at 6000 that I asked for provides how many? 2. So is that what 2 will be, or what topping for your dish? The menu said attieke and Alloco right? Si ok) and above all they won’t ask the essential questions as we don’t have Indian Tonic but sprite is ok?
Between this call and the arrival of half of the order 1 hour passes.
The attieké arrives without alloco, the ice cream is not there, it is now that I am asked if we can replace the tonic by sprite.
Then all smiles, the alloco, the ice cream and the drink arrive. 1 hour later, nothing, the fish is finished, in short if we don’t get out of the restaurant we will receive the rest the next day and the bill the day after.
To save time, paying at the reception is preferable, but there again, for an invoice of 21500, we are charged 25000. Without any explanation.
If you add to that the fact that all the shows that take place downstairs pierce the walls, clearly due to a soundproofing problem,
Disappointed is a poor word for what we feel.
Good point : The whole room without any exception, it is perfect from start to finish
Bad point: The room service, the service overall, the telephone facilities, the lack of professionalism
Score : 2,5/5